Shipping - FREE & FAST U.S. Shipping

To help keep our products affordable and accessible, we offer expedited, free shipping to customers located within the Continental U.S. Although we understand that Babies need to eat, that way we are offering additional faster shipping options for our Customers - YOU

Warehouse

We are shipping from Los Angeles

Handling Time

Please allow 12-24 hours for processing fulfillment. Pre-Orders 2-5 business days (Sunday not included).

Shipping Time

We offer FREE expedited 1 to 5 Days Shipping Service on all U.S. orders 25.00 USD & up, also offering faster options for those with urgencies.
Please note that the expected delivery date is provided by the Courier, and is subject to change. For any delays or questions on orders, please contact the Courier directly.
Please allow extra time if ordering during the busy holiday season to account for larger demands on carriers.    

 USA Shipping

We offer same day deliveries using Postmates (Mo-FR 9:00 am to 3:00 pm) within Greater Los Angeles, Free Expedited Shipping anywhere in the U.S. on orders greater than 25.00 USD and additionally for those of you who need formula fast, additional shipping options for you to choose at checkout.
Please Note that we are using different shipping operators and aren't responsible for claims. Although all shipments are insured up to the order amount but to a maximum volume of 99.00 USD per shipment.

 Canada Shipping

Due to very high shipping rates, we offer free shipping for orders greater then 250.00 USD. If your order is less then 250.00 USD we charge 45 USD for shipping to Canada. Please Note that we are not responsible for customs clearing.

 

 China Shipping

Yes we do ship to China, using USPS Priority Shipping (between 3 and 10 days depending on Location). Please note that we only accept orders to the amount of 500 USD per shipment. We charge 88 USD Flat Rate Fee for each order regardless if ordering 1 or 15 units. Please Note that we are not responsible for customs clearing.

 All other Countries Shipping

Yes we ship anywhere you want us to. Please Note that we are not responsible for customs clearing. Please contact us for pricing.

 Shipping Carriers


We work with multiple carriers to assure that your order is delivered “on time.” Current carriers include USPS, Fedex and UPS. Your carrier will be selected based on your location and the size of your order. If you request a specific shipping courier of your choice, additional fees may occur. We send tracking information to all orders regardless of the carrier we are using. Please note that USPS does not guarantee their shipping time - therefore we insure every package up to 99.00 USD. My Organic Formula is not responsible for shipping delays since it is not in our hand. If your item is damaged or lost during shipping, you may file a claim with the carrier. We cannot guarantee delivery of your package, only that your package will be shipped.

 Packages

All orders are always packed in a additional Box but still might arrive damaged. Please note that all our Products where sent out in perfect condition and are always sealed. When the Box get damaged by the carrier, the product itself is safe and still in perfect condition. 
All orders will be shipped in a BOX. 
Boxes offer the most protection when shipping any product.

Lost Packages

If your package does not arrive and was lost or stolen, please note that we are sending all orders using either FedEx or USPS and can not be held liable for packages lost by the carrier. All packages are insured up to 99 USD.

In the random case of your package not arriving, please note that you will have to file a claim online by going to the carriers website. In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather.

After filing a claim it takes 5-10 business days for a response and approval for any insurance claim to be resolved by the carrier. Unfortunately we can not file a claim due to USPS and FedEx regulations. 

Once you have the claim confirmation from the carrier, please contact us, providing the CLAIM number (not the case number) with carrier approval for refunds, and we will gladly issue you a refund. Again, please note that all packages are only insured to a 99 USD maximum. If you want additional insurance please choose at checkout. 

You can visit FedEx or USPS to file a claim. 

Returns

Damaged Product:

If you received a damaged item, we apologize! But don't worry the product is safe and can be used. At times the boxes can get damaged while in transit the product itself is safe and still in perfect condition. The pouch is sealed, it is just a simple cosmetic damage. 

Incorrect Product:

We are very sorry if a mistake was made in processing your order.  Please email us immediately with your order number within 3 days of receiving shipment.  Please attach photos of the false item(s) you received so that we may help identify the mistake.  We’ll send you (using cross-shipping) the correct product right away, including a return shipping label for the false product you have received.  This option ensures the fastest turnaround for any of the replacement options listed above. If the correct item is no longer available, we’ll credit your original form of payment.  Please allow 48 hours for the credit to appear on your statement. A copy of your packing slip must be sent with returns. 

Return Policy:

Unfortunately we have made some changes to our return policies and starting March 2017 we will not be able to accept any returns. The reason for this change is because all of our products are perishable or personal hygienic items. It makes a huge impact on our inventory for all of our customers. And we object from re-selling items that are returned. All of our products are new, unused and unopened. All terms and policies are subject to change at anytime without notice.